HOW YOUR ORDER GETS FROM US TO YOU
Orders received before 12 pm (WITA) each business day (Mon-Fri) are packed and dispatched the same day. Love Anchor uses JNE, J&T, TIKI for domestic deliveries (inside Indonesia) & DHL Express for all other world wide deliveries.
PLEASE NOTE DELIVERIES ARE NOT PICKED UP ON WEEKENDS OR INDONESIAN PUBLIC HOLIDAYS.
Even though we may process your parcel the same day, delivery will depend on JNE, J&T, TIKI and DHL Express schedule in Indonesia. If a specific delivery date is vital we recommend you contact JNE,J&T,TIKI or DHL customer service.Domestic deliveries (inside Indonesia) please visit : www.jne.co.id (JNE ), www.jet.co.id (J&T) www.tiki.id (Tiki) and World please see www.dhl.com (DHL)
Confirmation of your order being dispatched will be emailed to you including tracking number. Follow the directions on the email to track your parcel.
ESTIMATED DELIVERY TIMES
Wholesale Order :
Bali & Jakarta city approximately : 1-2 working days
Java approximately : 2-3 working days
Outside Bali or Java Island approximately : 2-9 working days
Australian Capital Cities approximately : 3-4 working days
Rest of Australia approximately : 5-6 working days
Rest of the World :
Asia approximately : 3-4 working days if no custom delay
America & Canada approximately : 4-5 working days if no custom delay
Europe approximately : 4-5 working days if no custom delay
Africa approximately : 4-7 working days if no custom delay
Wholesale Order :
White Label Order :
Custom Sample Order :
Custom Production Order :
TRACKING YOUR ORDER
You will be sent an email when your order is dispatched. It will quote your tracking number and a link to Domestic deliveries (inside Indonesia) please visit www.jne.co.id JNE , www.jet.co.id J&T , www.tiki.id Tiki or for World please see www.dhl.com DHL
DELIVERY POLICY :
Given the amount of orders we process, the availability of any product on the site is always subject to period of order, which by this terms means every order will be deliver after we get the confirmation of your payment through our email. By this means, each product is purchase by order only.
You have 14 (fourteen days) calendar days to return an item from the date you received it.To be eligible for a return,
HOW TO RETURN AN ITEM
If something doesn’t work out, please inform our team by sending email on firstname.lastname@example.org and explain about what is the problem of our product . We will responds your email within 48 hours. We will also send you a return confirmation that includes your return shipping label and return instructions, also return form that you need to fill and send it back to us via email.
DETECTIVE PRODUCT AND RETURN DUE TO OUR
If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions, on how to return your item to us please do not hesitate to contact us at email@example.com